One-off agents
Individual automations solve narrow tasks but cannot operate as a coordinated insurance workforce.
Scale · Governed agentic operations layer
Run fleets of AI agents safely and at scale.
Sherpa+Mesh is the governed runtime and control plane for fleets of insurance AI agents across policy, claims and servicing, with product-aware execution, continuous visibility and human control.
The operating problem
Why the conventional approach does not scale.
Insurance complexity compounds when products, decisions and operations are managed as separate systems.
No visibility
Teams cannot see what agents are doing, why they acted or whether service levels are deteriorating.
No safety gate
Promising pilots reach production without consistent evaluation, certification and release controls.
Fragmented workflows
Agents, procedures, systems and product rules diverge as the operation grows.
Loss of control
Exceptions are guessed through instead of being routed to the authorised human owner.
Audit gaps
Incomplete logs make it difficult to reconstruct a decision or demonstrate adherence to procedure.
What Sherpa+Mesh provides
Infrastructure built around insurance reality.
Each capability is designed to work with the other layers of the Gangkhar platform and the systems already in place.
Agent Registry
A controlled inventory of every agent, owner, permission, version, dependency and approved use.
Continuous Monitor
Live visibility into activity, quality, service levels, exceptions and operational performance.
Security Proxy
A governed connection layer that restricts access to data, tools and actions according to policy.
Agent Marketplace
Reusable, certified agents and patterns that reduce duplicate builds across teams and programmes.
Product-aware execution
Agents execute the procedure but validate decisions against live Sherpa+ product and underwriting rules.
Human-in-the-loop
Low-confidence, unauthorised or exception cases are routed to the right specialist with full context.
Agent Factory
No production without evaluation. No reuse without certification.
Design
Choose the outcome, owner, boundaries, inputs and escalation paths.
Build
Assemble the agent from approved instructions, tools, product rules and system connections.
Evaluate
Test accuracy, edge cases, security, compliance and operational performance.
Certify
Approve the agent, version, permissions and intended production use.
Publish
Deploy, monitor and improve it as part of the governed fleet.
A workflow in practice
From a broker email to a governed policy endorsement.
A broker asks to add a 2024 Ford F-150 to policy XYZ-123. Mesh coordinates the work while the live product remains the decision authority.
Safety gate
If any rule fails or confidence is insufficient, the agent stops and routes the complete case to the authorised underwriter, it never guesses.
- Classify the request and retrieve the policy and vehicle data.
- Check eligibility, coverage and underwriting rules in Sherpa+.
- Generate the endorsement and request e-signature when required.
- Update the policy system and issue the confirmation.
- Record every input, decision, action and system response.
Governance
Control is part of the architecture.
Automation only earns its place in insurance when authority, evidence and intervention are designed into the operating model.
Certified before live
Every production agent passes defined evaluation and release controls.
Human control
People set authority, approve exceptions and can pause, change or retire an agent.
Full audit trail
Inputs, decisions, tool calls, outputs and escalations are recorded end to end.
Observable by design
Operations teams see the fleet as a system, not as a collection of hidden bots.
Operating outcomes
Built to create measurable business value.
Not a single bot
Coordinated agents work across policy, claims and servicing with shared controls.
Product-aware execution
Agents read approved product, underwriting and operating rules at the moment of action.
Connected, not replaced
Mesh acts across the systems already used by the operation and records the result.
One connected platform
Activate. Optimise. Scale.
Sherpa+ holds the product truth. Sherpa+Lens improves each eligible decision. Sherpa+Mesh executes governed work across the policy lifecycle.
