A single delivery may expose a courier, a vehicle, a shipment, a merchant and the end customer. Traditional policies sit outside the workflow and rarely reflect its frequency or duration.
Digital platforms · Delivery & Logistics
Protect every delivery without slowing the operation.
Gangkhar embeds protection into last-mile, food delivery and logistics workflows so coverage follows the courier, shipment or delivery event while the platform continues to operate at full speed.
Last-mile platforms
Food and grocery delivery
Courier marketplaces
Urban logistics networks
Fleet and dispatch software
Cross-border logistics platforms
The context
Every delivery contains several moments of risk.
Gangkhar connects protection to the delivery event and coordinates policy and claims activity without adding manual work to dispatch operations.
The challenge
Connect protection to each delivery and shipment.
High-frequency, short-duration exposure
Fragmented courier and shipment protection
Lost or damaged goods
Manual claims and evidence collection
Variable demand and workforce participation
Different rules across cities and countries
The journey
From dispatch to delivery and loss notification.
Courier activation
Confirm the appropriate protection when a courier starts a shift or accepts work.
Order dispatch
Attach cover to the shipment, route, merchant or delivery transaction.
Delivery incident
Capture event, location, order and evidence data without a separate process.
Settlement
Coordinate claims, premium and partner settlement through the same operating layer.
Coverage opportunities
Products shaped around the real risk context.
Illustrative product opportunities are configured with the authorised insurer, MGA or capacity provider for each market.
Courier accident protection
Goods in transit
Shipment loss and damage
Liability protection
Vehicle and equipment cover
Delivery guarantee and interruption
How Gangkhar solves it
Three connected layers. One governed operation.
Product intelligence, agentic execution and live optimisation work on the same infrastructure rather than as disconnected tools.
Sherpa+
Orchestrates transaction-level coverage, policy lifecycle, claims, compliance and settlement across delivery programmes.
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Sherpa+Mesh
Runs onboarding, FNOL, document checks and claims servicing against product rules and operational service levels.
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Sherpa+Lens
Uses route, volume, behaviour and loss signals to improve pricing and portfolio decisions within governed limits.
Explore Sherpa+LensOperating model
Clear roles. Configurable controls. Full traceability.
Protection can attach per shift, order, route, shipment or delivery.
The platform provides the event and transaction context.
Gangkhar coordinates carrier, policy, claims and settlement workflows.
Exceptions are escalated through explicit human-control paths.
Business impact
Keep protection connected to logistics workflows.
For the delivery or logistics platform
- Predictable protection cost per delivery
- Reduced loss and liability exposure
- Less manual incident administration
- Improved courier retention and trust
- Faster market expansion
- Potential revenue on protected transactions
For couriers, merchants and customers
- Protection tied to the actual activity
- Clearer claims experience
- Faster resolution
- Greater confidence in the delivery network
FAQ
Questions about this Use Case.
Can coverage be priced per delivery?
Yes. A programme can use delivery, shift, route, shipment or another approved unit of exposure.
Can the same programme protect the courier and the goods?
Multiple products or coverage components can be coordinated in one journey, subject to capacity and local requirements.
What data can support a claim?
Order, route, timestamp, location, delivery status and user-submitted evidence can be incorporated when available and permitted.
Can Gangkhar support several countries?
Yes. The operating layer is reusable, while capacity, product and compliance logic remain market-specific.
Terms used on this page
- FNOL
- First Notice of Loss: the first notification that a loss or claim has occurred.
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