Delays, cancellations, baggage events and medical emergencies affect the complete travel experience. When protection sits outside the booking, customers face unclear coverage and fragmented assistance.
Digital platforms · Travel & Tourism
Make protection part of the booking decision.
Gangkhar helps travel platforms embed protection into booking and trip-management journeys, increasing traveller confidence and ancillary value without adding insurance complexity.
Online travel agencies
Booking engines
Airlines and transport platforms
Hospitality marketplaces
Travel membership programmes
Corporate travel platforms
The context
When disruption happens, the traveller turns to the platform first.
Gangkhar connects protection to the itinerary and keeps policy, assistance and claims workflows aligned with the trip.
The challenge
Connect travel protection to the actual itinerary.
Protection offered as an unrelated add-on
Complex itinerary and traveller data
High support demand during disruption
Slow and document-heavy claims
Multi-country capacity and compliance
Limited ability to adapt offers by trip context
The journey
From booking to departure and assistance.
Search and selection
Present relevant protection alongside the itinerary or fare.
Booking
Attach coverage using destination, duration, traveller and transaction context.
Pre-trip
Maintain policy information and respond to itinerary changes.
Disruption
Trigger assistance, parametric events or claims from the trip context.
Coverage opportunities
Products shaped around the real risk context.
Illustrative product opportunities are configured with the authorised insurer, MGA or capacity provider for each market.
Cancellation and interruption
Flight delay and missed connection
Baggage loss or delay
Emergency medical assistance
Rental and activity protection
Weather and parametric events
How Gangkhar solves it
Three connected layers. One governed operation.
Product intelligence, agentic execution and live optimisation work on the same infrastructure rather than as disconnected tools.
Sherpa+
Coordinates travel product configuration, quoting, issuance, changes, claims, compliance and settlement.
Explore Sherpa+
Sherpa+Mesh
Runs itinerary changes, servicing, event validation and claims workflows with governed exception handling.
Explore Sherpa+Mesh
Sherpa+Lens
Improves eligibility, offer timing, pricing and attachment using itinerary, traveller and portfolio signals.
Explore Sherpa+LensOperating model
Clear roles. Configurable controls. Full traceability.
Protection is linked to the itinerary and booking lifecycle.
The travel platform retains the traveller relationship.
Gangkhar coordinates capacity, policy and claims operations.
Market, destination and product rules remain configurable.
Business impact
Keep protection relevant throughout the trip.
For the travel platform
- Greater booking confidence
- Ancillary revenue
- Reduced disruption-related support burden
- Better traveller retention
- Contextual offer performance
- Scalable multi-country deployment
For travellers
- Protection connected to the trip
- Clearer coverage and assistance
- Faster disruption handling
- One coherent travel experience
FAQ
Questions about this Use Case.
Can coverage respond automatically to a delay?
Parametric or event-triggered benefits can be supported when the product and data source are approved for that purpose.
Can the policy update if the itinerary changes?
Yes. Approved booking changes can trigger policy updates, repricing or servicing workflows.
Can protection be offered after booking?
It can be placed at booking, during trip management, before departure or at another permitted and relevant moment.
Does Gangkhar support international travel?
The infrastructure supports multi-market programmes, with capacity, wording, pricing and compliance configured for the applicable jurisdictions.
Explore the opportunity