Why it matters
It decides whether growth makes the business cheaper to run or just bigger. Every insurer tracks it in some form.
SINGAPORE COFFEE SESSION · ONLINE
THE ONLY KPI
THAT MATTERS
Every insurer in Singapore watches one number. It decides which customers are worth serving and which new products make it past the pilot.
For most insurers, it grows as the book grows. A handful have broken that link, and this session is about how.
17 NOVEMBER 202614:00 TO 15:00 SGTONLINE ON ZOOM
Free to attend. For senior leaders at Singapore insurers, reinsurers, MGAs, brokers and TPAs.
WHY THIS NUMBER
The number every insurer watches,
and the few who moved it.
Why it rarely comes down
Most insurers improve it by growing faster, while the cost of each new customer stays where it was. Every new product, partner and channel brings its own build and its own work. A handful changed how they reach and serve customers, and the number came down. Lex and JingLong will show what they changed.
ONE HOUR, ONE NUMBER
A coffee session.
Not another webinar.
An online coffee session for the people who run Singapore's insurance businesses. Bring a coffee. We'll bring the number, the finding behind it and JingLong Pan, former Head of General Insurance at Aviva and Singlife.
WHAT YOU'LL LEAVE WITH
Something you can take
back to the business.
The number, named.
What it is, and where the Singapore market sits on it. The gap between the leaders and everyone else is smaller than most expect.
What the few did differently.
Where technology changed the cost of growth, from someone who has run general insurance at Aviva and Singlife.
The room, live.
Answer a few anonymous questions during the hour and see how your peers respond. The results reach your inbox that evening.
After the session, general insurers can ask for their own one-page benchmark, sent privately.
PROGRAMME
One hour.
One number.
Tuesday 17 November 2026
All times Singapore time (SGT, UTC+8).
Times may shift by a few minutes on the day.
- Welcome and introductions
- The number every insurer watches
- Where the market sits, with live questions
- How a handful moved the number
- In conversation: technology and the cost of growth, then your questions
- Close
SPEAKERS
From inside the business.
WHERE AND WHEN
Singapore.
Wherever you are.
- DATE
- Tuesday 17 November 2026
- TIME
- 14:00 to 15:00 SGT
- FORMAT
- Online, Zoom Webinars. Your personal joining link arrives by email when you register, with reminders the day before and an hour before.
GOOD TO KNOW
Frequently asked questions.
Who is it for?
Senior leaders at Singapore insurers, reinsurers, MGAs, brokers and TPAs: CEOs, COOs, CFOs and the heads of distribution, operations and transformation.
Does it cost anything?
No. The session is free.
Can I register a colleague?
Yes, forward the invitation. Each attendee registers with their own corporate email.
I can't make it. Should I still register?
Yes. We’ll send you the recording and the poll results.
FREE TO ATTEND
Save my place.
THE ONLY KPI THAT MATTERS
Tuesday 17 November 2026
14:00 to 15:00 SGT · Online
Save my place
If the form doesn't load, email lex.lee@gangkhar.com with your name, company and title and we'll register you.